Bill Payment

Cypress Springs Special Utility District offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.

**Your bills are zip code sorted by us and hand-delivered to the Mount Vernon Post Office the last week of each month. We do not have any control over what happens to your bill after that. According to the Postmaster, mail received at the local office is taken to a USPS Distribution Center, ours is in Coppell, Texas, to be sorted by machine, then returned to the local office for delivery.

If you do not receive your bill by the first of the month, please contact our office and ask for your bill amount and due date or you may go to your account online.**

 

If your water service has been TURNED OFF for any reason, you must contact the office at (903) 588-2081. Once C.S.S.U.D turns off water services, if water is turned back on by anyone other than C.S.S.U.D., a tampering fee of $250.00 will be assessed, along with additional charges of $16.95 per 1,000 gallons of water used.

Return Items

Payments that have been returned to us for any reason cannot be paid by check.  They can be paid in our office with cash, money order, or on our website by credit card. If your service has been interrupted, you must contact the office before making payments to ensure correct amounts are paid and service is restored if it has been turned off. Once C.S.S.U.D turns off water services, if water is turned back on by anyone other than C.S.S.U.D., a tampering fee of $250.00 will be assessed, along with additional charges of $16.95 per 1,000 gallons of water used.

Payment by Mail

If paying by check or money order through the mail, please send all payments with your payment stub. To avoid late fees, payments must be received in our office by 4:30 on the due date specified on your bill.

Online Bill Payment

If paying online just click the green "Pay Your Bill Now" button and follow the prompts or click "Bill Payment".  Have your account number and primary phone number that is referenced on your Cypress Springs SUD account handy.  If you haven't signed up to pay online you may click the "Quick Pay" on the right of the screen and enter your account number to pay without having to log in. A $4.00 fee will be added to all credit card transactions. If your service has been interrupted for any reason you must contact the office before making payment to ensure correct amounts are paid and service restored if turned off for any reason.

Recurring Credit Card Payment

This draft will occur on or about the 10th of each month. Any recurring credit card payments set up after the 7th of the month payment are not guaranteed to be processed for that month; for verification please contact the office. If the draft comes back for any reason, you are responsible for correcting any information online and making an individual payment until the next month. Cypress Springs SUD is not responsible for invalid credit card information. A $4.00 fee will be added to all credit card transactions. *** If you have multiple accounts, you must input payment information on each account separately.***

Automatic Bank Draft

The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up a Bank Draft, simply either log into your account to correct or add information (Cypress Springs SUD is not responsible for invalid bank information) or print out and complete the Customer Draft form located in the Forms & Reports section. Return this to our office with a Voided Check by email to office@cssud.org or mail to:

Cypress Springs Special Utility District

PO Box 591

Mt. Vernon, TX 75457

The form must be in our office by the 1st of the month to draft by the 5th of that month. Receiving or setting up online after the 1st of the month payment is not guaranteed to be processed for that month, if need verification please contact the office. *** If you have multiple accounts, you must input payment information on each account separately. *** All Stop Payment must be received before the 1st or it is not guaranteed to be stopped, please contact the office at (903)588-2081.

 

Payment Drop-off Location

You may pay your bill in person at our office address. We accept cash, checks, and money orders. We also accept Visa or MasterCard. 

Payment Through Financial Institution Online Bill Pay

Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take roughly seven to fourteen business days to post to the customer's account. Please consult with your bank for more information.

Disconnection Notice-Past Due Accounts:

Starting 01/01/2022, ON Disconnection Due Date, each past due account will be placed on the Shut Off Register with a non-waivable flat $50.00 FEE ADDED, DUE IMMEDIATELY with the Total Past Due Amount. Accounts on the Shut Off Register may be disconnected at any time after the Disconnection Due Date. Reconnections will ONLY be done during normal business hours with NO after-hours or weekend reconnections. Due to HB 872, we will NO longer be accepting payments or discussing customer information in the field, YOU MUST CALL THE OFFICE at 903.588.2081.