Bill Payment

Cypress Springs Special Utility District offers our customers a wide variety of convenient payment options. Choose the option that best suits your needs.

**We zip-code sort your bills and hand-deliver them to the Mount Vernon Post Office the last week of each month. We do not have any control over what happens to your bill after that. According to the Postmaster, mail received at the local office is taken to a USPS Distribution Center—ours is in Coppell, Texas—to be sorted by machine and then returned to the local office for delivery.

If you do not receive your bill by the first of the month, please contact our office and ask for your bill amount and due date or you may go to your account online.**

 

If your water service has been TURNED OFF for any reason, you must contact the office at (903) 588-2081. Once C.S.S.U.D turns off water services, if water is turned back on by anyone other than C.S.S.U.D., a tampering fee of $250.00 will be assessed, along with additional charges of $16.95 per 1,000 gallons of water used.

Return Items

Payments returned to us for any reason cannot be paid by check.  They can be paid in our office with cash, money order, or on our website by credit card. If your service has been interrupted, you must contact the office before making payments to ensure correct amounts are paid and service is restored if it has been turned off. Once C.S.S.U.D. turns off water services, if water is turned back on by anyone other than C.S.S.U.D., a tampering fee of $250.00 will be assessed, along with additional charges of $16.95 per 1,000 gallons of water used.

Payment by Mail

If paying by check or money order through the mail, please send all payments with your payment stub. Payments must be received in our office by 4:30 on the due date specified on your bill to avoid late fees.

Online Bill Payment

If paying online, click the green "Pay Your Bill Now" button, follow the prompts, or click "Bill Payment".  Have your account and primary phone numbers referenced on your Cypress Springs SUD account handy.  If you haven't signed up to pay online, click the "Quick Pay" on the right of the screen and enter your account number to pay without having to log in. A $4.00 fee will be added to all credit card transactions. If your service has been interrupted for any reason, you must contact the office before making payment to ensure correct amounts are paid and service is restored if turned off for any reason.

Recurring Credit Card Payment

This draft will occur around the 10th of each month. Please note that any recurring credit card payments set up after the 7th of the month are not guaranteed to be processed for that month. For verification, please contact the office. If your draft is returned for any reason, you are responsible for updating your information online and making an individual payment until the next month. Cypress Springs SUD is not responsible for any invalid credit card information. A $4.00 fee will be added to all credit card transactions. ***If you have multiple accounts, you must enter payment information for each account separately.***

Automatic Bank Draft

The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up a Bank Draft, simply log into your account to correct or add information (Cypress Springs SUD is not responsible for invalid bank information) or complete the Customer Draft form in the Forms & Reports section. Return this to our office with a Voided Check by email to office@cssud.org or mail to:

Cypress Springs Special Utility District

PO Box 591

Mt. Vernon, TX 75457

To ensure that your payment is processed, please submit the form to our office by the 1st of the month. Payments will be drafted by the 5th of the same month. If you set up your payment or submit your form online after the 1st, we cannot guarantee that it will be processed for that month. For verification, please contact the office.

 

*** If you have multiple accounts, please enter your payment information for each account separately. ***

 

To ensure they are acted upon, all stop payment requests must be received before the 1st of the month. After this date, we cannot guarantee that the stop payment will be processed. For assistance, please contact the office at (903)588-2081.

 

Payment Drop-off Location

You may pay your bill in person at our office address. We accept cash, checks, and money orders, as well as Visa or MasterCard. 

Payment Through Financial Institution Online Bill Pay

Many financial institutions, including major banks, provide their customers with online bill payment services through their websites. Typically, these services withdraw funds directly from the customer's checking or savings account to pay bills. Depending on the bank, there may be a fee for this service. Additionally, it can take approximately seven to fourteen business days for payments to post to the customer's account. For more information, please consult your bank.

Disconnection Notice-Past Due Accounts:

Starting 01/01/2022, ON the Disconnection Due Date, each past due account will be placed on the Shut Off Register with a non-waivable flat $50.00 FEE ADDED, DUE IMMEDIATELY, with the Total Past Due Amount. Accounts on the Shut Off Register may be disconnected anytime after the Disconnection Due Date. Reconnections will ONLY be done during regular business hours with NO after-hours or weekend reconnections. Due to HB 872, we will NO longer be accepting payments or discussing customer information in the field, YOU MUST CALL THE OFFICE at 903.588.2081.